Policies & Requirements

Chrissy’s Castle of Critters

Policies & Requirements

For the safety of all animals and staff, at Chrissy’s Castle of Critters, we have developed a comprehensive screening process and require that we meet all dogs prior to their stay with us. This is a vital and necessary part of ensuring a safe environment for all of our guests. WE DO NOT TAKE AGGRESSIVE DOGS. This type of kennel-free facility may not be suitable for all pets and Chrissy’s has the right to refuse certain dogs based on their temperament and/or behavior. We realize that all dogs are individuals and may act up or not be on their best behavior during evaluation. Not to worry - our staff is trained to look for specific items, so your dog is not expected to be "perfect" upon presentation. Requirements for dogs being considered for Boarding or Doggie Day Care are as follows:

	ü		Dogs must visit our facility with their owners prior to their stay with us
	ü		Dogs must be non-aggressive toward people or other dogs and be free of food / toy / space issues
	ü		All dogs must have written proof of current vaccinations (Rabies, DHPP, and Bordetella)
	ü		All dogs must be on flea/tick/heartworm preventatives. We are extremely strict on this policy and THERE ARE NO EXCEPTIONS. In addition, you must be prepared to show proof of purchase of these items if asked.
	ü		Written proof of a clean fecal sample taken within one year
	ü		All required forms must be filled out and signed and proof of vaccinations must be submitted prior to any dog staying at any of our facilities (forms include but are not limited to: Enrollment Form, Medical Authorization and Policies & Requirements).

Payment: One half of the total is due at the start of service - remainder due at conclusion of service. If your pet is staying at our facility, the day of drop off is considered the “Start Date,” and the day you pick up your pet is considered the “End Date.” Owner must pay in full for both of those days regardless of the time of drop off or pick up.

Additional Fees: There are no additional fees for administering medications or special / extra play time, etc. Our prices include all aspects of taking care of your pet. There are, however, extra fees involved if we are instructed by you to buy special items for your pet while you're away, for pick up/drop off service, baths, etc. See our price list for more information. Cancellations must be made no later than 48 hours prior to the "Start Date," or a $15.00 "Late Cancellation Fee" may apply.

Check In / Out times: Because Chrissy's is a private boarding facility, check in/out times are on a strict appointment basis only, and for the safety of all animals, we do not allow any unscheduled visits.

Holidays: A $10 charge per pet will apply on Holidays. Although our facility is closed to the public on the days listed below, our staff is on duty caring for all animals 24/7. Our scheduled holidays are as follows:

	New Year’s Day		4^th of July
	Martin Luther King’s Birthday		Labor Day
	President’s Day		Columbus Day
	Easter Sunday		Thanksgiving Day
	Memorial Day		Christmas Day